Privacy Policy

This Privacy Policy explains how we handle your information. It is for general information only and does not constitute legal advice.

1. Who We Are

Festivelly (“we”, “our”, “us”) is a brand operated by Super Trading Company (GSTIN: 06ANVPK9325N1Z4), curating and selling festive décor products online. We operate festivelly.com as our primary catalogue and use WhatsApp for order communication. All orders, payments, GST invoicing, shipping and customer support are handled by Super Trading Company.

2. Information We Collect

We may collect the following types of information:

• Contact details: name, phone number, email address, billing and delivery address.
• Order details: products ordered, quantities, preferences, order history.
• Communication data: messages and media you share with us via WhatsApp or contact forms.
• Payment-related information: payment status and method. Actual card or bank details are handled by our payment partners and are generally not stored by us.
• Technical information: basic device and usage data such as browser type, approximate location, and pages viewed (through analytics tools, if used).

3. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Generate GST invoices via Zoho Books or similar tools.
• Communicate with you about your orders, queries, or support requests.
• Improve our catalogue, services, and customer experience.
• Comply with legal, tax, and accounting requirements.

4. Legal Basis for Processing

Depending on your location, our processing of your data may be based on:

• Your consent (for example, when you contact us or opt-in to updates).
• Performance of a contract (to process and fulfill your orders).
• Compliance with legal obligations (such as tax and accounting requirements).
• Our legitimate interests (such as improving our services and preventing fraud).

5. WhatsApp & Communication

Orders and many interactions happen over WhatsApp. By messaging us, you also agree to WhatsApp’s own terms and privacy policy. We may share order updates, payment links, and support messages with you via WhatsApp.

6. Sharing of Information

We do not sell your personal information. We may share it with:

• Service providers: such as courier partners, payment gateways, and invoicing tools (e.g., Zoho Books), strictly for order-related purposes.
• Professional advisors: accountants or legal advisors, where necessary.
• Authorities: if required by law, regulation, or legal process.

7. Data Retention

We retain your personal data for as long as necessary to fulfill your orders, meet legal and accounting obligations, and resolve disputes. After that, data may be anonymised or securely deleted.

8. Cookies & Analytics

If we use cookies or analytics tools on our website, it is mainly to understand basic traffic patterns and improve our site. You can usually manage cookies through your browser settings.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your data, where legally permissible.
• Object to or restrict certain types of processing.
• Withdraw consent, where processing is based on consent.

To exercise these rights, please contact us using the details on our Contact page. We may need to verify your identity before responding.

10. Data Security

We take reasonable steps to protect your data from unauthorised access, loss, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our services are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it where appropriate.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “last updated” date. Your continued use of our services after changes are made will be deemed acceptance of those changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out via the details given on our Contact page.